Services & Support

Whether you want access to useful information to help you get the best out of your machine, or you are having some technical difficulties, we are here to assist you: every step of the way...

At BCF we understand how much you rely on your veterinary equipment so we have made it our goal to provide fast and cost effective service support to eliminate downtime in your practice. 

You can access useful information and resources here on our website, or on our social media accounts, or feel free to call the office for technical support. And if your machine has a problem, our engineers in our service departments in Melbourne and Auckland will fix it.

If sending in equipment for service or repair, please fill out the service form and email to

Product Support

Need help with a particular product? See below for support materials, troubleshooting and tips for your product.

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Service and Repairs

Need to send in a product for repair or service? We are here to keep you up and running.

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